Returns & Refunds Policy

At Pawsome Prints, we want every purchase to bring a little happiness! 🐾❤️

We take care in creating and preparing our products and want our customers to feel confident shopping with us.

Our shop offers digital downloads and, where advertised, physical handmade products. Different return and refund conditions may apply depending on the type of product purchased.

If you experience a problem with an order, please contact us so we can help resolve it.

How to request assistance or a refund:

Email [email protected] with your order number, a description of the issue and photographs where relevant.

We will review your request and respond as promptly as reasonably possible.

Approved refunds will normally be processed through the original payment method, subject to applicable legal requirements and payment provider processing times.

Nothing in this policy limits or excludes your rights under applicable South African consumer protection laws.

Physical Products – Returns & Refunds

At Pawsome Prints, our physical products are handmade, personalised or carefully prepared with love and attention to detail. 🐾❤️

Returns and Cancellations

Customers may return or cancel orders in accordance with applicable South African consumer protection laws.

Qualifying online purchases generally carry a seven-day cooling-off period after delivery, subject to applicable legal exceptions.

Please contact us before returning an item so that we can provide return instructions.

Handmade and Personalised Products

Small variations in colour, finish and appearance are part of the handmade nature of our products and are not necessarily defects.

Certain personalised or custom-made products may be excluded from ordinary change-of-mind cooling-off rights where permitted by law.

This does not affect your rights if an item is defective, incorrectly supplied or does not match its description.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Email [email protected] with your order number, a description of the problem and photographs where available.

Where applicable under the South African Consumer Protection Act, customers may return qualifying defective goods within six months of delivery and request a repair, replacement or refund.

Return arrangements and costs will be handled in accordance with applicable consumer protection legislation.

We will always aim to resolve problems fairly and promptly.

Return Shipping

Where an eligible customer exercises a statutory cooling-off right, they may be responsible for the direct cost of returning the item, as permitted by law.

For defective or incorrectly supplied products, return arrangements and costs will be handled according to applicable consumer protection law.

Refunds

Approved refunds will be processed through the original payment method within the timeframes required by applicable law.

Please contact us before sending any item back.

Thank you for supporting handmade creativity and our little South African business! ❤️🐾

Digital Products – Returns & Refunds

At Pawsome Prints, our digital products include downloadable artwork, clipart collections, printable designs and digital bundles. 🐾❤️

Digital Downloads

All digital products are delivered electronically following successful payment. No physical items will be shipped.

Please read the product description carefully before purchasing to ensure that the file formats, dimensions and intended uses meet your requirements.

Refunds and Cancellations

Due to the nature of digital downloads, we do not ordinarily offer discretionary refunds for a simple change of mind once the purchased files have been supplied.

However, customers retain all cancellation, cooling-off, refund and other rights available under applicable South African consumer protection laws, including the Electronic Communications and Transactions Act where relevant.

If you have purchased the wrong product, experienced a download problem or received files that do not match their description, please contact us so that we can assist.

Problems with Your Download

Please contact us if:

Your download link is not working.
Files are missing, corrupted or cannot be opened as described.
You received an incorrect product.
Your purchased files differ materially from their description.
You accidentally purchased the same product twice.

We will investigate the issue and, where appropriate, arrange a replacement download, provide assistance or issue a refund.

Download Assistance

If you experience any difficulties, please email [email protected] with your order number and a description of the problem.

We will do our best to resolve the issue as quickly as reasonably possible.

Commercial Use

Digital artwork must be used in accordance with the licence stated in the relevant product description.

Purchasing a digital product does not transfer copyright or ownership of the original artwork.

Your Consumer Rights

Nothing in this policy limits or excludes any rights or remedies provided under applicable South African law.

Thank you for supporting Pawsome Prints and respecting the creativity behind our designs! ❤️🐾

Memberships – Returns & Refunds

Pawsome Prints does not currently offer paid memberships or recurring subscriptions.

We will introduce optional memberships in the future, offering exclusive digital artwork, creative downloads or other special benefits.

When memberships become available, the membership price, benefits, billing frequency, cancellation process and applicable refund terms will be clearly explained before purchase.

Customers will be able to review the terms before subscribing.

Any future membership arrangements will comply with applicable South African consumer protection laws.

For enquiries, please contact [email protected]. 🐾❤️

Cancellation

You may cancel your membership at any time. Cancellation will take effect at the end of your current billing period.

Refunds

Within 14 days of initial purchase: Full refund available
After 14 days: No refund for the current billing period, but you retain access until the period ends

Prorated Refunds

For annual memberships cancelled after the 14-day period, we may offer a prorated refund at our discretion.

Membership Changes

You can upgrade or downgrade your membership at any time. Changes will be reflected in your next billing cycle.

Account Suspension

We reserve the right to suspend or terminate memberships that violate our terms of service. No refund will be provided for memberships terminated due to violations.