Privacy Policy – Pawsome Prints

Last updated: 12 October 2026

At Pawsome Prints, your privacy matters! 🐾❤️

We are a small South African creative business, and we respect the trust you place in us when shopping online.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with applicable South African law, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you place an order, make an enquiry or interact with our online shop, we may collect:

Your name and surname
Your email address and contact number
Billing and delivery information, where applicable
Details of your purchases and order history
Information you voluntarily provide for personalised orders

Our Shopstar platform and its service providers may also collect technical information necessary for operating the website, processing orders, preventing fraud and maintaining security.

Payments are processed through Shopstar's payment services. Pawsome Prints does not need to receive or store your full payment card details.

2. How We Use Your Information

We use customer information to:

Process and fulfil orders
Deliver purchased digital downloads
Arrange delivery of physical products
Send order confirmations and relevant updates
Respond to questions and provide customer support
Maintain necessary business and financial records
Help prevent fraudulent transactions
Meet applicable legal obligations

We may send promotional emails where permitted by law, including where any required consent has been obtained.

3. Sharing Your Information

We only share personal information where reasonably necessary for legitimate business purposes or where required by law.

This may include:

Shopstar and its payment service providers
Courier companies when physical products require delivery
Technology and service providers assisting with shop operations
Relevant authorities where legally required

We do not sell customer personal information to advertisers or data brokers.

4. Protecting Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse and disclosure.

Customer information is accessed only where needed for business operations.

Although reasonable precautions are taken, no online system can guarantee absolute security.

5. Storing Your Information

We retain personal information only for as long as reasonably necessary for its intended purpose or as required or permitted by law.

This may include keeping transaction records for accounting, tax, customer service or legal purposes.

Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

6. Your Privacy Rights

Under applicable South African law, you may have the right to:

Ask whether we hold personal information about you
Request access to that information
Request correction of inaccurate or outdated information
Request deletion or destruction of information where legally appropriate
Object to certain processing of your personal information
Withdraw consent where processing depends on consent
Opt out of direct marketing communications

Requests can be sent to [email protected].

We may need to verify your identity before processing certain requests.

You may also lodge a complaint with South Africa's Information Regulator if you believe your personal information has been handled unlawfully.

7. Cookies and Website Technology

Our Shopstar storefront may use cookies and similar technologies to support essential website functions, security and the shopping experience.

Additional cookies or analytics tools may be used by the platform, subject to their applicable settings and privacy practices.

You can manage certain cookies through your browser settings.

8. Third-Party Services

Our online store operates using Shopstar and associated service providers.

Some providers may process or store information outside South Africa. Where applicable, personal information must be handled in accordance with relevant legal safeguards.

Third-party services may also have their own privacy policies.

9. Changes to This Policy

We may update this policy when our business practices, services or legal requirements change.

The current version will be available on our online shop.

10. Contact Us

For privacy enquiries, information requests or concerns, please contact:

Pawsome Prints

Email: [email protected]

Website: https://shopstar.page/pawsomeprints

We value your trust and appreciate your support of our little creative business. ❤️🐾